Refunds and Returns Policy
At Riya Enterprises, we strive to ensure your utmost satisfaction with our products. However, if you are not entirely pleased with your purchase, we offer a comprehensive returns and refunds policy to address your concerns.
Returns
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Eligibility for Returns:
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
- Returns must be initiated within 30 days from the date of purchase.
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Non-Returnable Items:
- Customized or personalized products cannot be returned unless they arrive damaged or defective.
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Return Process:
- To initiate a return, please contact our customer service team at accriyaent@gmail.com or 91-8976375132 to request a return authorization.
- Once your return is approved, you will be provided with instructions on how to return the item(s) to us.
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Refunds:
- Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 days.
Refunds
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Damaged or Defective Items:
- In the unfortunate event that your item arrives damaged or defective, please contact us immediately.
- We may require photographic evidence of the damage or defect for our records.
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Refund Process:
- Once the damaged or defective item is returned and inspected, we will notify you of the approval or rejection of your refund.
- If approved, a replacement item will be sent if available, or a refund will be issued to your original method of payment.
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Late or Missing Refunds:
- If you haven’t received a refund yet, please first check your bank account or credit card statement.
- If the refund is still not processed, please contact your bank or credit card company. There may be processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at 91-8976375132 or email us at accriyaent@gmail.com
Contact Us
If you have any questions regarding our returns and refunds policy, or if you need assistance with a return, please don't hesitate to contact us:
- Email: accriyaent@gmail.com
- WhatsApp Us: 91-8976375132
Thank you for choosing Riya Enterprises. We value your business and aim to provide you with the best possible shopping experience.